Frequent asked questions
Here are the most frequently asked questions by our customers.
ORDERING
Placing an order is simple! Start by selecting your preferred frame and customizing your lenses with options like shape, tint, and coatings. Once you’ve made your selections, add the item to your cart, proceed to checkout, and complete your purchase.
You can select prescription lenses that best suit your visual needs, whether you require single vision lenses, multifocal lenses, or lenses for computer use. Options include lenses for distance, reading, computer work, progressive, and bifocal. Each type is designed for a specific purpose, allowing you to choose the one that best fits your requirements.
Certainly, it is possible to obtain fully customized plano (non-prescription) sunglasses. You can select a frame style, choose the lens shape, adjust the frame size, and fully customize the lens color and options from our diverse range of sunglasses lenses. This allows you to create a pair of unique, personalized sunglasses.
Absolutely! You can select non-prescription lenses for fashion eyewear or sunglasses. We offer a variety of lens options that don’t require a prescription.
Yes, you can choose the "send my prescription later" option during ordering. After placing your order, you can email your prescription to us whenever it's convenient for you.
We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options. All transactions are encrypted to ensure your payment information is safe.
Live Try-on shapes
Our live try-on feature allows you to see how different lens shapes will look on your face in real-time. Simply click on the "TRY-ON Shapes" on the bottom left side of the screen, enable your camera, choose a shape, and watch it appear on your face live.
Yes, you can filter the shapes by categories like rectangle, round, oval, and others, as well as by lens type, such as clear, solid tint, or gradient lenses.
Yes, you can adjust the frame size live by clicking on the "Size" option and using the cursor to change the width. This allows you to see how different sizes look on your face.
You can choose from various shapes, including rectangle, square, oval, aviator, heart, and round. These can be filtered by category when using the live try-on feature.
Absolutely! You can filter the shapes by lens type, allowing you to try on clear lenses, solid tint or gradient tint sunglasses lenses to see how they look with different shapes.
You can save your favorite shapes by adding them to your wishlist. Simply click on the heart icon below the shape thumbnail to save it in the wishlist to be able to compare your favorite shapes.
Yes, after trying on different shapes, you can click the share button to take a picture and share it with others. This feature makes it easy to get opinions from friends or family.
No download is necessary. Our live try-on feature works directly in your browser, so you can use it on both desktop and mobile devices without additional software.
While the live try-on provides a close representation of how the frames will fit, we recommend comparing the selected size with your current glasses to ensure the best fit. The live try-on is a great tool for visualizing how different shapes and sizes will look.
lens shapes & sizes
Yes, you can choose from over eighty different lens shapes, including rectangle, square, oval, aviator, heart, and more. This allows you to find the perfect shape that suits your style and preferences. You can try all the shape live on yourself by using our TRY-ON Shapes.
During the customization process, you can adjust the frame size by selecting your preferred width in millimeters. You can also use our live try-on feature to see how different sizes fit on your face and make adjustments accordingly.
Yes, you can adjust the height of the lenses by one to four millimeters during customization. Keep in mind that changing the lens height might slightly alter the shape of the lenses.
The frame size is determined by measuring the distance from one hinge to the other. This measurement can be compared with that of your existing eyeglasses to ensure a proper fit.
We recommend comparing the size of the frame you select with your current eyeglasses to ensure a comfortable fit. Additionally, our live try-on feature allows you to visualize different sizes on your face, helping you make an informed decision.
Absolutely! Our live try-on feature lets you try on various lens shapes and sizes in real-time, so you can see exactly how they will look on your face before making a decision.
Lens Types & Customization
Yes, you can fully customize lenses for both prescription and non-prescription sunglasses. You can choose from various tints, mirror finishes, and polarization options to create the perfect pair of sunglasses.
There are various types of lenses available, including blue blocker, clear, transition, and sunglasses.
Indeed, during customization, you can opt for prescription lenses. You may upload your prescription, snap a photo of it, input the details manually, or choose to "send later" should you not have it available at the time of order.
We provide a variety of sunglasses such as solid tint, gradient tint, and mirrored finishings. You can select from a wide range of colors, options, and coatings, including polarization, to customize your lenses for specific needs.
Yes, you can choose polarized lenses, which reduce glare and provide clearer vision, especially in bright sunlight. This is a great option for both sunglasses and everyday wear.
Absolutely! You can enhance your lenses with various coatings, such as anti-glare, easy clean, or Crizal and anti-fog. These coatings improve the durability and performance of your lenses.
Yes, we offer photochromic lenses, also known as Transitions lenses, which darken in sunlight and clear up indoors. This provides you with convenience and protection from UV rays. We offer the newest generation of Transition Gen S.
Certainly, the option to include a blue light blocker in your lenses is available. Our lenses utilize cutting-edge blue light blocking technology, ensuring they remain completely clear while offering this feature.
Shipping & Processing Time
It typically takes 6 - 10 business days to manufacture your custom eyeglasses and ship them to you. This timeline ensures that your glasses are crafted with precision and care.
Yes, we provide shipping services to most countries around the world. You can select your country during checkout, and the shipping cost will be calculated based on your location.
nce your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.
Shipping costs vary depending on your location and the shipping method you choose. We offer competitive rates and fast shipping, which are calculated during checkout based on your address.
We offer standard shipping as well as express shipping options. During checkout, you can select the shipping method that best suits your needs.
If you need to change your shipping address, please contact our customer service team as soon as possible. We can update your address if your order has not yet been shipped.