Shipping policy

Shipping Policy

Processing Time

At Rimless Wear, we are committed to delivering your custom rimless eyeglasses with the highest level of precision and care. Once your order is placed, our team begins the meticulous process of crafting your eyewear. Given the custom nature of our products, processing times may vary depending on the specific requirements of your order. Typically, it takes between 4-9 business days to complete the production of your custom eyeglasses. However, during peak seasons or due to high demand, processing times may extend to 7-12 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.

Shipping Methods and Delivery Times

Rimless Wear offers a range of shipping options to suit your needs. Shipping methods and delivery times vary based on your location and the selected shipping option at checkout. Our standard shipping method generally takes 5-7 business days for delivery within Canada and the United States. For customers who require their eyewear sooner, we offer expedited shipping options that typically deliver within 2-3 business days. Please note that these timeframes are estimates and do not include the processing time mentioned above.

For international orders, shipping times will vary depending on the destination country. Standard international shipping may take between 7-15 business days. Please be aware that international orders may be subject to customs inspections and additional delays, which are beyond our control.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination of the order. The shipping fee will be displayed at checkout before you complete your purchase. Express shipping options and international shipping will incur additional costs, which are calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to track your package through the carrier's website. Please allow 24-48 hours for the tracking information to update after the package has been shipped. If you experience any issues with tracking your order, please contact our customer service team at Contact@rimlesswear.com, and we will be happy to assist you.

Delivery Issues

Rimless Wear is committed to ensuring that your order arrives safely and in a timely manner. However, we are not responsible for delays caused by the carrier, incorrect or incomplete shipping addresses provided by the customer, or events beyond our control, such as severe weather or natural disasters. If your package is lost, damaged, or delayed in transit, please contact the carrier directly using the tracking information provided. If you require further assistance, our customer service team is available to help resolve any issues.

Return Shipping

If you need to return an item for any reason, please refer to our Return Policy for detailed instructions. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, Rimless Wear will provide a prepaid shipping label for the return.

Changes to the Shipping Policy

Rimless Wear reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes to this policy will be posted on this page, and the date of the last revision will be indicated. Your continued use of our website and services after any changes to this policy constitute your acceptance of those changes.

Contact Information

If you have any questions or concerns regarding this Shipping Policy, please do not hesitate to contact us:

Rimless Wear
Website: www.RimlessWear.com
Email: Contact@rimlesswear.com